นโยบายคุ้มครองข้อมูลส่วนบุคคล

The Privacy Policy listed below explains how Thailand Longstay Management (Phuket) Co.,Ltd. deals with users’ personal information when each individual undergoes any process either on Thailand All’s website or on mobile application (iOS and Android). This Privacy Policy was last updated in July 2022.

1. Collection

Users’ name, phone number, e-mail address, and credit card details (that are always used in order to complete the payment system) will be collected.

2.Use

Certain users’ personal information will be used to successfully offer the requested services and also provide related communications.

3.Mobile Devices

Notifications (with information about requested services by users) would be sent to users’ mobile devices in order to both report orders and provide the news, information modifications or upcoming campaigns.

4.Sharing

Certain users’ personal information would be shared with Thailand All’s suppliers, strategic partners and affiliates.

5.Country-Specific Privacy Rights

Users may have rights to request information from Thailand All, especially those related to how certain users’ personal information are shared with third parties.

6.Cookies

Both functional cookies and non-functional cookies would be used on both Thailand All Platform website and mobile device application.

7.International Transfers

Protections for cross-border transfers as required by law for international data transfers would be strongly maintained.

8.Security

Reasonable security measures are well maintained by both Thailand All as well as Thailand All’s suppliers, strategic partners, and affiliates to protect users’ personal information.

9.Data Subject Rights

Certain rights of access, correction, deletion or object to certain processing of users’ information would be provided to users.

10.Updates to Privacy Policy

Any material changes in relation to Privacy Policy would be notified to users.

11.Third Party Links

Links to Thailand All’s suppliers, strategic partners, and affiliates’ websites (which are not owned or controlled by Thailand All, and are governed by separate user terms and privacy statements) might be provided for more information to users.

12. Inquiries

Should there are any questions related to this Privacy Policy or Thailand All’s privacy practices, please do not hesitate to contact Thailand All Platform.

13. Booking methods and timing

All products on our portal are instant confirm at the time of booking has been made and you will get the email notification with service details.

14. Cancellation, Return and Refund Policy

We offer a full money back guarantee on all services made on our website, but under certain conditions of each service. We invite you to read the conditions explained in more details below, in order to see the condition that applied to your situation, while following the correct procedure

If you are unhappy with the product that you have purchased from us, please le us know, our Returns and Refunds Policy gives you 7 days to cancel before service date, you are eligible for a full refund within 5 working days after we received your cancellation.
If you cancel less than 48 hours before the service date, the amount you paid will not be refunded.
Any changes made less than 24hrs before the experience’s start time will not be accepted.

Once we received your cancellation, we will send you an email to notify you if your refund has been approved or refused.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days, If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

For more information or any further question or would like to request a refund, please contact us at thailandlong.fasttrack@gmail.com

15. Terns & Conditions

Confirmation will be received at time of booking
On the rare occasion that we should be required to cancel a tour, we will inform you in advance and offer a different tour date, an alternative tour or provide a full refund
Children 0-15 years old must be accompanied by an adult
The itinerary may take changes it the terms of weather and sea conditions